"Cash Is Just A Glance Away": The Implementation Of Iris Recognition Technology In The Banking Industry
نویسندگان
چکیده
This research aims at exploring the critical success factors in addition to the captured benefits and value with regard to the use and deployment of Iris Recognition Technology (IRT) in the banking industry. We discuss the traditional practices of information security models in the banking sector and how these models have been significantly improved by the use of biometrics and more specifically by the use of IRT. The advantages associated with the use of IRT amongst other biometric technologies are analyzed and justified. A case study is presented, based on in-depth semi-structured interviews with key decision makers of Cairo Amman Bank (CAB) in Jordan; the first bank in the world that has implemented a full roll-out of IRT-enabled services, through which issues and challenges associated with the adoption of IRT in the banking industry are thoroughly analyzed and examined. Based on the findings, the critical success factors for implementing iris scanning technologies in the banking sector are identified and discussed. Finally, analysis of business value and benefits captured as a result of adopting IRT by banks are discussed.
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